Frequently Asked Questions
Throughout the site you will find help icons that give information on specific areas of the site. Clicking on these 
icons you will find useful information. The questions and answers on this page provide further details about the HBAA and the functionality of this site.
HBAA - What you need to know?
In addition to the help provided here we also offer a help guide for all Admins. This .pdf download includes instructions on setting up users, permissions and editing your company information. HBAA website – what
you need to know?
General
What is the difference between a member and a partner?
Members are booking agents, partners are hotels and venues.
Who are your members and partners?
You can search our members here and our partners here.
Applications
How much does it cost to join the HBAA?
Fees for Members are charged on a sliding scale based on number of employees. Partner fees are based on number of venues for chains or number of rooms for independents, see table below:
What additional benefits do I get for my annual fee?
Members and partners are allocated a number of free event places; dependent on fee paid, see table below:
|
Member fees 2009/2010
|
|
no of employees
|
annual fee, ex VAT
|
Free training place(s)
|
Free annual forum place(s)
|
Free annual dinner place(s)
|
|
1 to 5
|
£ 475.00
|
1
|
1
|
1
|
|
6 to 20
|
£ 750.00
|
2
|
2
|
2
|
|
21 plus
|
£ 975.00
|
3
|
3
|
3
|
|
|
|
|
|
|
|
Partner Fees 2009/2010
|
|
Independent hotels & residential venues, fees are calculated on no of bedrooms
|
|
no of bedrooms
|
annual fee, ex VAT
|
Free training place(s)
|
Free annual forum place(s)
|
Free annual dinner place(s)
|
|
up to 25
|
£ 200.00
|
0
|
1
|
0
|
|
26 to 50
|
£ 275.00
|
0
|
1
|
1
|
|
51 to 75
|
£ 350.00
|
0
|
1
|
1
|
|
76 to 100
|
£ 400.00
|
0
|
1
|
1
|
|
101 to 250
|
£ 450.00
|
0
|
1
|
1
|
|
over 250
|
£ 500.00
|
0
|
1
|
1
|
|
|
|
|
|
|
|
Hotel Groups & Residential Groups, fees
are calculated on no of hotels
|
|
no of hotels
|
annual fee, per hotel, ex VAT
|
Free training place(s)
|
Free annual forum place(s)
|
Free annual dinner place(s)
|
|
between 2 & 5
|
£ 225.00
|
0
|
1
|
1
|
|
between 6 & 10
|
£ 210.00
|
0
|
1
|
1
|
|
between 11 & 15
|
£ 175.00
|
0
|
1
|
1
|
|
between 16 & 25
|
£ 160.00
|
0
|
1
|
1
|
|
between 26 & 35
|
£ 125.00
|
0
|
2
|
2
|
|
between 36 & 50
|
£ 115.00
|
0
|
2
|
2
|
|
between 51 & 70
|
£ 95.00
|
0
|
2
|
3
|
|
between 71 & 94
|
£ 85.00
|
0
|
2
|
3
|
|
over 95
|
£ 8,000.00
|
0
|
2
|
4
|
|
|
|
|
|
|
|
independent non- residential venues, fees are calculated on no of meeting rooms
|
|
no of meeting rooms
|
annual fee, ex VAT
|
Free training place(s)
|
Free annual forum place(s)
|
Free annual dinner place(s)
|
|
between 1 & 10
|
£ 275.00
|
0
|
1
|
0
|
|
between 11 & 25
|
£ 350.00
|
0
|
1
|
1
|
|
between 26 & 50
|
£ 400.00
|
0
|
1
|
1
|
|
over 51
|
£ 500.00
|
0
|
1
|
1
|
|
|
|
|
|
|
|
Non Residential Venue Groups, fees are calculated
on no of venues
|
|
no of venues
|
annual fee, per venue, ex VAT
|
Free training place(s)
|
Free annual forum place(s)
|
Free annual dinner place(s)
|
|
between 2 & 5
|
£ 225.00
|
0
|
1
|
1
|
|
between 6 & 10
|
£ 210.00
|
0
|
1
|
1
|
|
between 11 & 15
|
£ 175.00
|
0
|
1
|
1
|
|
between 16 & 25
|
£ 160.00
|
0
|
1
|
1
|
|
between 26 & 35
|
£ 125.00
|
0
|
2
|
2
|
|
between 36 & 50
|
£ 115.00
|
0
|
2
|
2
|
|
between 51 & 70
|
£ 95.00
|
0
|
2
|
3
|
|
between 71 & 94
|
£ 85.00
|
0
|
2
|
3
|
|
over 95
|
£ 8,000.00
|
0
|
2
|
4
|
Our venue is non UK, can we join and are the fees the same?
We welcome non UK partners, & offer a ‘Lite’ partner fee of 50% off published rates, Lite partners are not however permitted to attend meetings and are not allocated free event places.
Our venue is non UK; we would like to attend meetings and events, could we become full partners rather than Lite?
Yes, non UK partners can elect to take up full partner status and therefore pay full fees.
When does the membership year commence?
The membership year runs from 1st Oct to 30th September.
How will I be charged if I join part way through the year?
If you join part way through the membership year your fees will charged be pro rata.
The application form asks for references from current members and partners, where can I find a list of these?
You can search our members here and our partners here.
What do I do if I can’t provide references?
It still may be possible to join us, contact the Secretariat who will be able to advise you. Email: secretariat@hbaa.org.uk
How long will it take before my membership to be completed?
When new applications are received, our current members and partners are given the opportunity to object, we also follow up references, and if all satisfactory an invoice is raised. Once we have received payment for the fees your membership will be up and running.
I’ve just applied for membership, when will I get my login details and be able to come to events?
On receipt of satisfactory references and payment of invoice you will be supplied with website log in details and welcome to attend events.
Training
Do I have to pay by credit card, or can I be invoiced?
All training must be booked online and paid by credit card. We accept Visa, MasterCard, all debit cards but not American Express.
Will I get a receipt for my credit card payment?
Yes, on completion of your transaction you will receive an automated receipt via email.
Do you take American Express?
No, currently we are unable to accept American Express.
Do partners have free training places?
Partners who host a training course are offered a free place on that course, but do not have free training courses as part of their partner fee.
Do members have free training places?
Yes, members have a number of free training places allocated to them dependent of level of membership fee paid.
How do I know how many free places I have?
When you are logged in and making a booking, your current allocation will be shown at the top of the booking form.
How do I claim my free places?
At point of booking you will be able to select your free places.
Do free training places have time limit in which they must be used?
Yes, free places must be used during the membership year they were allocated; unused free places may not be carried over to the next membership year.
How do I check if I’m booked on a course?
When you are logged in just click on the Status link in the navigation bar
How do I cancel my training booking?
To cancel a booking, please contact the secretariat with your order number.
If cancel a course will I get a refund?
Cancelations prior to 28 days before course will incur no penalty, cancellations with less than 28 days notice no refund will be given, amendments/substitutions will be allowed up to 7 days before the date of the course.
Can I book training even if I’m not a member or partner?
Yes, we welcome bookings from non partners and non members but fee levels are higher.
Meetings & Events
How do I know what going on, when’s the next event?
All current events are displayed on the Events page. To view the details of an event simply click on the events name.
How do I book events?
To book an event you must be either a member or a partner with a login. Once logged in simply click the events name to enter your booking information.
Getting in touch with other members & partners
How can I get a list of members/partners?
You can search our members here and our partners here.
How do I share news with fellow partners & members?
We are always interested to receive news features for our news letter The Exchange, email secretariat@hbaa.org.uk
Can the Secretariat pass on partner offers to members?
No, all offers should be posted on the Promotion Generator site.
My profile
How do I update my details, add a logo to my listing etc?
To update your company details you must click on the View Company Profile link on your profile page and then click Edit Profile on the following page. Only the admin for each company may do this. Once you are on this edit page you can upload logos, edit profile information and change company details.
Logging in
My user name/password no longer works what happening? Are you using your old user name/password?
With the launch of the new site all user names and password were changed.
I’ve always shared my login details with my colleagues, why can’t I do that now?
To avoid any confusion when bookings are made, all individual users now have logins
to allow us to contact them directly. This means that should you have any problems
we can be sure that we are contacting the correct person within your organisation.
If you need a login please contact the admin at your organisation who can
create one for you.